This accessibility statement applies to the website https://melstours.com:

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the exceptions and lack of conformity in the aspects indicated below.

NON-ACCESSIBLE CONTENT

The content listed below is not accessible for the following reasons:

  • Non-compliance with RD 1112/2018

There may be some contrast issues that do not meet the minimum required ratio of 3:1 with respect to adjacent background colors in certain sections of the website. [9.1.4.11 Non-text Contrast]

There may be some labels or instructions that are not correctly tagged. [9.3.3.2 Labels or Instructions]

There may be occasional editing errors on some web pages.

  • Disproportionate burden

Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on January 17, 2024.

The method used to prepare this statement was a self-assessment carried out by the company itself.

COMMENTS AND CONTACT INFORMATION

You may submit communications regarding accessibility requirements (article 10.2.a of RD 1112/2018), such as:

  • Reporting any possible non-compliance by this website
  • Communicating other difficulties in accessing the content
  • Submitting any other inquiry or suggestion for improvement related to the accessibility of the website

Through the contact email address hello@melstours.com.

You may submit:

  • A complaint regarding compliance with the requirements of RD 1112/2018, or
  • A request for accessible information regarding:

Content excluded from the scope of RD 1112/2018 as established by article 3, section 4.

Content exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

Requests for accessible information must clearly specify the facts, reasons, and request that demonstrate it is a reasonable and legitimate request.

Complaints and claims regarding accessible information should be submitted through the above-mentioned email address.

APPLICATION PROCEDURE

If, after making a request for accessible information or a complaint, it has been rejected, the interested party disagrees with the decision adopted, or the response does not meet the requirements set out in article 12.5, the interested party may initiate a claim. A claim may also be initiated if twenty working days have passed without receiving a response.